Where we deliver
The Xerox Store delivers to mainland locations in the following countries:
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Ireland
- Italy
- Luxembourg
- Netherlands
- Norway
- Portugal
- Spain
- Sweden
- Switzerland
- UK
If you live in a remote location, please contact us first to be sure we deliver to your area.
Unfortunately we do not deliver to the following locations:
- Andorra
- Monaco
- San Marino
- The Vatican City
Delivery Times
If your order is received and paid for before 3pm and the items are in stock, they will be despatched on the same day.
- Standard delivery is between 3-5 business days
- Express delivery is between 1-2 business days (available at an additional cost)
Delivery Process
All deliveries are made via UPS. A signature is required for all deliveries.
For France:
If the courier does not succeed in delivering your order at the first attempt, he will leave a message with information about the location where your order is being held. The package will stay at the pickup point for 10 business days. You will be advised via a phone call by SMS of the location of your pickup point. If the package is not collected within 10 days, it will be returned to the Xerox Store Distribution Centre.
For all other countries:
If the courier does not succeed in delivering your order at the first attempt, he will leave a message with information about the UPS location where your order is being held. Unless otherwise instructed by you, the courier shall return the next business day and once more leave a message if delivery was unsuccessful.
If the second delivery attempt also fails, a note will be left providing the information you need to contact the carrier and find a convenient solution to get the parcel. The parcel will remain at the carrier facilities for 10 business days; if no instruction is received from you within this time frame it will be returned to the Xerox Store Distribution Centre.
Shipping status
Once your order ships, we'll email you a shipment confirmation.
Damaged Deliveries
If the shipment packaging is obviously damaged, you should refuse the delivery. We will re-arrange for a new shipment as soon as the package is returned to us.
If the goods are obviously damaged, please contact the Customer Care team immediately, no later than 48 hours after delivery. We will then arrange for a replacement or refund as you prefer.
Any complaints regarding the condition in which goods have been delivered must be made by contacting the Customer Care team by email or phone within 90 days of taking delivery of your order.