Product selection and order process

To order online simply follow the on-screen instructions:

1. Select the product(s) you want and add them to your basket
2. Check your basket and proceed to the checkout
3. Log in, sign up or continue without registering
4. Review and confirm your order
5. Select your preferred payment option and confirm your payment

That's it! You'll receive a confirmation email that your order has been received and is being processed for shipment.

Order Confirmation

Once your order has been paid for and received, you will receive the following email confirmations:

1. Order confirmation
2. Shipping confirmation (when your order has been dispatched from the Distribution Centre)
3. Invoice

Benefits of setting up an account

There are several great reasons to create a Xerox Store account:

1. Your details are stored for easy retrieval and use, not more pesky re-typing of your billing or delivery addresses
2. You can quickly view details of past orders and purchasing history
3. You can track your delivery
4. We know who you are when you contact us
5. Plus, if you sign up for our newsletters, you will get exclusive access to regular promotions and offers

Ordering without an account

Just place your order and fill in your payment details. The order will be processed without storing any of your data.

Payment Options

The Xerox Store accepts the following payment types:

• Credit cards: American Express, EuroCard, MasterCard and Visa
• Debit cards: Maestro and Visa Debit
• PayPal Express and PayPal
• Bank transfer

Order Cancellations

The time between the placement of your order and dispatch is very limited therefore, you cannot cancel your order once you've received the confirmation email. You will need to return the item under the terms of the returns policy. See the Easy Returns section for more details.

Order Status

Full details of your order/delivery can be found via logging into Your Account and clicking on 'My Orders'.

Verisign security

Your order is protected by Verisign, which secures over 500,000 web servers worldwide with strong encryption and rigorous authentication. Verisign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce and communications for websites, intranets and extranets. This is the trusted mark of high assurance for Internet security and enables the strongest SSL encryption available to every site visitor.

Contract customers

Please see the contract customers section.