Damaged Deliveries

If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.

If the goods are obviously damaged, please contact the Customer Care team immediately, no later than 48 hours after delivery. We will then arrange for a replacement or refund as you prefer.

Any complaints regarding the condition in which goods have been delivered must be made by contacting the Customer Care team by email or phone within 90 days of taking delivery of your order.

Xerox supplies and consumables for Xerox equipment

Returns Timeframe

Items ordered from the Xerox Store can be returned or exchanged up to 90 days after the invoice date. After 90 days, supplies may be returned only if Xerox identifies a defect in product materials or workmanship.

How to Return an Item

Call the Customer Care Centre and request a Return Authorisation Number and return address details.

All returned supply products must be in complete, unopened cartons and in good, saleable condition.

For returns, we will refund the price paid plus sales tax charged.

The refund will be made within 14 days of Supplies Distributors S.A. receiving the goods into the warehouse at rue Z. I. TRILOGIPORT, 6 RUE DU TRILOGIPORT, B-4681 Hermalle-Sous-Argenteau, BELGIUM

Note: no return items will be accepted without a Return Authorisation Number.

Xerox supplies for other printer brands

How to get Xerox toner cartridges for other printer brands

If for whatever reason one of the following cartridges does not work, simply call us for a replacement.

• HP
• Canon
• Brother
• Epson
• Kyocera
• Lexmark
• Oki
• Panasonic