I forgot my login username, how do I find it?
Your login username is the email address that you entered when you registered with the Xerox Store. If you cannot remember your login, contact the Customer Care team via email.
I forgot my password, how do I get a reminder?
Click here, enter your email address and press 'send'. You will receive your password by email.
How do I change my password?
Log into your account using your user name and password. Then go to 'My account' , click 'Change Password' and you will be able to change your password.
Why should I register an account?
There are several great reasons to create a Xerox Store account:
1. Your details are stored for easy retrieval and use, no more pesky re-typing of your billing or delivery addresses
2. You can quickly view details of past orders and purchasing history
3. We know who you are when you contact us
4. Plus, if you sign up for our newsletters, you will get exclusive access to regular promotions and offers
Why should I opt into the newsletter?
Our newsletters contain regular offers plus information about new incentives and products. We promise we won't bombard you with endless emails and will never sell your data to any third party.
What about my privacy?
Xerox respects your privacy. The information you provide through the website will be used to process your order and to inform you of the Xerox Store, offers and discounts and its products. It will not be shared with any third party without your consent.
I/my organisation doesn’t pay VAT, how do I register?
On the registration form there is a 'Customer Type' section with three options:
- Business
- Consumer
- Non-VAT registered
Select the last option: 'Non-VAT registered'. Once you have completed and saved the form a notification will be sent to the customer care centre to call you to complete your registration. Upon contact, the agent will request documented proof that you/your organisation does not have to pay VAT.
What pricing information is available on the website?
All prices listed on the website are shown both including and excluding VAT. Shipping costs are not included but are listed on the Shopping Cart and Checkout pages.
Customs or import duties and/or local taxes, where applicable, are the responsibility of the customer. They are not included in the prices shown.
Prices are subject to change at any time.
Does Xerox have a recycling program?
For key products in certain countries Xerox has a recycling program. If your country or product is not listed, it is because it is more environmentally beneficial for you to recycle your products locally.
Where can I find the Xerox Store Terms & Conditions and Privacy Policy?
You can access these by clicking the following links:
How can I get into contact with Xerox if I have a problem?
If you can’t find the product you want, are not sure what to order or need more information simply contact our friendly Customer Care team via email or phone on 0800 169 6343 (freephone) or 020 36 95 06 22 (landline) Mon-Fri 08.00-16.00